On enquiry a welcome pack will be given to prospective parents and an introductory visit will be suggested. On receipt of a completed Waiting List Enrolment Form, the child’s name will be added to the waiting list. There is no charge for this.

Nursery places are subject to availability. There will be equality of access to nursery places as outlined in our Equal Opportunity Policy. When a place becomes available within a suitable age group, parents of a child from the top of the list will be offered a place according to the start date required. Priority will be given to children requiring all day care five days a week, then to those requiring all day care on two, three or four days per week, particularly those who can be successfully matched to make a full time place. Siblings of children currently attending will also take priority of places.

Our website will answer most questions but feel free to contact us if you require any further information.

The Early Years Foundation Stage (EYFS) is how the Government and early years professionals describe the time in your child’s life between birth and the age of 5.  This is a very important stage as it helps your child get ready for school, as well as preparing them for their future learning and successes.  From when your child is born up until the age of 5, their early years experience should be happy, active, exciting, fun and secure and support their development, care and learning needs.

We follow a legal document called the Early Years Foundation Stage Framework.

The EYFS Framework exists to support all professionals working in early years to help your child, and was developed with a number of early years experts and parents.  In 2012, the framework was revised to make it clearer and easier to use, with more focus on the things that matter most.  This new framework also has a greater emphasis on your role in helping your child develop.

The EYFS Framework explains how and what your child will be learning to support their healthy development.  Your child will be learning skills, acquiring new knowledge and demonstrating their understanding through seven areas of learning and development.  Children should mostly develop the three prime areas first.  These are:

 Communication and language
 Physical development
 Personal, social and emotional development

These prime areas are those most essential for your child’s healthy development and future learning.  As children grow, the prime areas will help them to develop skills in four specific areas.  These are:

 Understanding the world
 Expressive arts and design

These seven areas are used to plan your child’s learning and activities.  The professionals teaching and supporting your child will make sure that the activities are suited to your child’s unique needs.  This is a little bit like a curriculum in primary and secondary schools, but it is suitable for very young children, and is designed to be really flexible so that staff can follow your child’s unique needs and interests.  Through the EYFS, children learn by playing and exploring, being active, and through creative and critical thinking, which takes place both indoors and outside.


If you have a child and are thinking of going back to work you may be able to get Child Tax Credit to help with the child care costs. If you are on a low income, you may also qualify for Working Tax Credit. This could mean getting back up to 80 per cent of your childcare costs up to a limit of £140 a week for one child and £240 a week for two children. You use us as a registered Nursery for this to apply.

Each employer will have their own policies on maternity leave, pay and your rights at work during pregnancy and whilst on maternity leave. At the very least your employer must offer the statutory minimum as set out in Government guidelines.

Rules that came into force on April 2007 have extended the length of time new mothers can take off work and still get paid. A woman who is an employee can now benefit from up to 26 weeks of Ordinary Maternity Leave and 26 weeks of Additional Maternity Leave, making one year in total.

To qualify for Statutory Maternity Pay (SMP) you must have been employed for a continuous period of at least 26 weeks before the qualifying week, which is the 15th week before the baby's due date. You can receive SMP for up to 39 weeks, as long as you meet the conditions. If you have the right to it you will get it even if you decide to leave your job before you start receiving it. You do not have to repay it if you decide not to go back to work or leave your job whilst receiving SMP.

If you are employed you can choose when you want your SMP to start. This will normally coincide with your Ordinary Maternity Leave. Unless your baby is born sooner, the earliest SMP can start is 11 weeks before the week your baby is due, although you can continue to work until the day of childbirth if you wish to do so. You can change your leave dates at any time by giving your employer 28 days notice.

Your employer will pay you 90% of your average weekly earnings for the first six weeks of Ordinary Maternity Leave then up to £112.75 for the remaining 33 weeks. You pay tax and National Insurance in the same way as on your regular wages. Your employer reclaims the majority of Statutory Maternity Pay from their National Insurance contributions and other payments. To qualify for SMP you must pay tax and national insurance as an employee (or would pay if you earned enough). All pregnant women are entitled to reasonable paid time off for ante-natal care.

For up-to-date information about your maternity rights, the following websites can provide you with all the help and information you need.
1) www.direct.gov.uk/en/Parents/workingparents
2) www.workingfamilies.org.uk

Help from employer’s

Some employers offer a childcare allowance or vouchers as part of a ‘salary sacrifice’ scheme. It is worth asking your line manager, personnel or human resources department whether your employer runs a scheme like this.

Large local employers like the NHS and LAs can be encouraged to help with childcare costs. From April 2005, the Government plans to reform the existing tax and National Insurance (NI) exemptions to support the National childcare strategy.

The changes from 2005 focus on employer-supported childcare, for example workplace nurseries and childcare vouchers and provide a better incentive for employers to support the provision of childcare for employees.

Childcare vouchers

Childcare vouchers are a way of paying for childcare, usually with a paper voucher redeemable by the childcare provider. Childcare vouchers are usually administered by a voucher provider for an administration fee.

Childcare subsidies

This is an amount paid to a childcare provider to subsidise the cost of staff care.

Workplace provision

Workplace, or in-house provision, is where the employer is wholly or partly responsible for financing and managing the provision; or when the care provided is on premises, which are made available solely by the employer. In practice this means either a workplace nursery or an in-house or on-site holiday play scheme. A contractor may run the scheme as long as it fits the above criteria.

Full information can be found in the Childcare section of the Inland Revenue website.


We regard snack and lunch times as an important part of the children’s day. Eating represents a social time for children and adults and helps children to learn about healthy eating. To help us comply with government initiatives and for the general well-being of the children, we adhere to the following guidelines:

1) At snack time, we aim to provide healthy and nutritious food which meet the children’s individual dietary needs and promote healthy eating.

2) For the lunch times sessions, children can bring a balanced packed lunch with them or else freshly cooked food will be provided.


We follow the procedures below to promote healthy eating at Rising stars.

1) Prior to a child attending Rising Stars Romford we enquire about his/her medical, cultural and/or dietary needs – including any known allergies. This information is recorded on a registration form and signed by parents/carers. We ask that parents advise the nursery of any changes to their children’s dietary needs –including allergies.

2) To ensure continuity of care, we display current information about individual children’s dietary needs so that all staff and volunteers are fully informed about them.

3) We aim to ensure that children receive only food and drink that is consistent with their dietary needs and preferences as well as their parent’s wishes.

4) In order to protect children with food allergies, we discourage children from sharing and swapping their food with one another and constantly supervised.

5) Through discussion with parents and research reading by staff, we obtain information about the dietary rules of the religious groups to which children and their parents belong, of vegetarians, vegans and about food allergies and intolerances. We take account of this information in the provision of food and drinks.

6) We organize snack and lunch times so that they are social occasions in which children and staff participate.

7) All tables are cleaned with an approved antibacterial solution.

8) We have fresh drinking water available for the children throughout each session. We inform the children about how to obtain the water and help them if necessary.

9) We inform parents of our policy on healthy eating

Snack time: Drinks and snacks provided by Rising Stars is of low salt and sugar content where possible.Mid-morning snacks include fresh fruit and/or vegetables with a carbohydrate accompaniment such as whole meal wraps, crackers with butter, cheese, bread sticks, houmous dips, cheese and chive dips, Fresh water is supplied to drink.

Lunch time: for child who do full days we provide a healthy balanced lunch for their child. Avoid including any kind of sweets and chocolate bars.

We suggest:

1) Sandwiches with children’s favorite fillings (excluding peanut based fillings)

2) Yoghurts

3)  Small portion of crisps or savory snacks (to bring in lunch)

4) Fresh fruit/vegetables – we can chop or peel if necessary

5) Other suggestions: dried fruit,pasta or rice salads, raw vegetables with dips, tinned fruits. Please ensure there are no nuts in these food or any traces of nuts. We are unable to heat up foods. Please provide foods which do not require heating up.

We take care not to provide foods containing nuts or nut products and are especially vigilant where we have a child who has a known allergy to nuts. To avoid the risk of a child with a known nut allergy being exposed to nuts during a lunch time session, we ask parents not to provide packed lunches that include nuts or nut products (e.g. snack bars, peanut butter, and pesto).


We are committed to safeguarding, promoting the welfare of children & young people and expects all staff, students & apprentices to share this commitment. The Prevent Duty & Promoting British Values has been introduced from 1st July 2015 in all schools, registered early years childcare providers and all Registered later Early years childcare providers are subject to a duty under section 26 of the Counter-Terrorism and Security Act 2015, in the exercise of their functions, to have “due regard to the need to prevent people from being drawn into terrorism”. This duty is known as the Prevent duty. Here at Rising Stars we take Safeguarding very seriously, therefore to ensure that we adhere to and achieve the Prevent duty we will; provide appropriate training for staff as soon as possible. Part of this training will enable staff to identify children who may be at risk of radicalisation. We will build the children’s resilience to radicalisation by promoting fundamental British values and enabling them to challenge extremist views (for early years providers the statutory framework for the EYFS sets standards for learning, development and care for children from 2-5 thereby assisting their personal, social and emotional development and understanding of the world).

We will assess the risk, by means of a formal risk assessment, of children being drawn into terrorism, including support for extremist ideas that are part of terrorist ideology. We will ensure that our staff understands the risks so that they can respond in an appropriate way. We will be aware of the online risk of radicalisation through the use of social media and the internet. As with managing other safeguarding risks, our staff will be alert to changes in children’s behaviour which could indicate that they may be in need of help or protection (children at risk of radicalisation may display different signs or seek to hide their views). The Key Person approach means we already know our key children well and so we will notice any changes in behaviour, demeanour or personality quickly.

We will not carry out unnecessary intrusion into family life but we will take action when we observe behaviour of concern. The key person approach means that we already have a rapport with our families so we will notice any changes in behaviour, demeanour or personality quickly. We will work in partnership with our LSCB & Mash Team for guidance and support. We will build up an effective engagement with parents/carers and families. (This is important as they are in a key position to spot signs of radicalisation). We will assist and advise families who raise concerns with us. It is important to assist and advise families who raise concerns and be able to point them to the right support mechanisms. We will ensure that our staff will undertake Prevent awareness training (as a minimum) so that they can offer advice and support to other members of staff. We will ensure that any resources used in the setting are age appropriate for the children in our care and that our staff have the knowledge and confidence to use the resources effectively. This policy is intended to serve as guidance for practitioners to recognise the signs of those who are at risk and also to inform parents of our legal requirement to put this policy into operation. The prevent of duty care policy is part of our wider safeguarding duties in keeping children safe from harm, and this new policy reinforces our existing duties by spreading understanding of the prevention of radicalisation.

Staff Responsibilities

All practitioners must be able to identify children who may be vulnerable to radicalisation.

There is no single way of identifying an individual who is likely to be susceptible to a terrorist ideology, but staff should be alert to changes in children’s behaviour, including even very young children, which could indicate they may be in need of help or protection. These behaviours can be evident during circle time, Role play activities and quiet times. Quiet times are a good time for children to make disclosures as this is the period that children are closest to their key persons. People from any walks of life can be drawn into radicalisation and not necessarily from a particular religion or ethnicity.

Terrorism is not promoted by any religion. The Prevent duty does not require childcare providers to carry out unnecessary intrusion into family life but we are required to take action when observe behaviour of concern.

Cultivating British Values

The best way to help children resist extremist views or challenge views such as creationism is to teach them to think critically and become independent learners, which is fundamental to the Characteristics of Effective Learning and Teaching embedded in the EYFS. We endeavour to support our children through the EYFS by providing stimulating and playful learning opportunities to help them develop positive diverse and communal identities, as well as their well-being, their empathy and emotional literacy, while continuing to take action to eradicate inequalities, bullying, discrimination, exclusion, aggression and violence; all of which fosters and secures, children’s pro-social behaviours and responsible citizenship and real sense of belonging. What to do if you suspect that children are at the risk of radicalisation. Follow the setting normal Safeguarding Procedures including discussing with the designated safeguarding lead, and where deemed necessary, with children’s social care. In Prevent priority areas, the local authority will have a Prevent lead that can also provide support. The Safeguarding Lead can also contact the local police force or dial 101 (the non-emergency number). They will then talk in confidence about the concerns and help to access support and advice. The Department for Education has dedicated a telephone helpline (020 7340 7264) to enable staff to raise concerns relating to extremism directly. Concerns can also be raised by email to counter.extremism@education.gsi.gov.uk. Please note that the helpline is not intended for use in emergency situations, such as a child being at immediate risk of harm or a security incident, in which case the normal emergency procedures should be followed.

We are committed to the inclusion of all children. All children have the right to be cared for and educated to achieve the best possible outcomes, to share opportunities and experiences and develop and learn alongside their peers. We provide a positive and welcoming environment where children are supported according to their individual needs.

We recognise that some children may have additional needs that may require particular help, intervention and support. These needs may be short-lived for a particular time in the child’s life or may require longer-term or lifelong support. At all times we will work alongside each child’s parents and any relevant professionals to share information, identify needs and help the child and their family access the support they need.

In accordance with our admissions policy, we are committed to providing a childcare place, wherever possible, for children who may have special educational needs (SEN) and/or disabilities according to their individual circumstances, and the nursery’s ability to make any reasonable adjustments in order to provide the necessary standard of care. All children will be given a full settling in period when joining the nursery according to their individual needs.

Where we believe a child may have learning difficulties and/or a disability that has not previously been acknowledged, we will work closely with the child’s parents and any relevant professionals to establish the child’s needs and to secure any action that may be required. We recognise that children with disabilities may not have SEN but may need the nursery to make reasonable adjustments to enable them to make full use of the setting's facilities.

Where we have emerging concerns about a child and/or where a child has identified additional needs or a disability, we will find out as much as possible about the needs of the child and any support the child or family may need to ensure the child makes the best progress in their learning and development. We do this by:

1) liaising with the child’s parents

2) observing each child’s development and monitoring such observations regularly

3) liaising with any other relevant professionals engaged with the child and their family

4) seeking any specialist help or support

5) researching relevant publications/sources of help

6) reading any reports that have been prepared

7) attending any assessment or review meetings with the local authority/professionals.

Legal framework and definitions

The relevant legislation underpinning this policy includes:

1) Special Educational Needs and disability Code of Practice: 0 to 25 years  

2) The Children and Families Act 2014, Part 3

3) The Equality Act 2010

4) Special Educational Needs and Disability Regulations 2014

5) Statutory Framework for the Early Years Foundation Stage (from September 2014)

6) Working Together to Safeguard Children 2013

We use the definitions set out in the law to describe SEN and disabilities.

1) A child has SEN if they have a learning difficulty or disability, which calls for special educational provision to be made for them.

2) A learning difficulty or disability means that a child of compulsory school age has a significantly greater difficulty in learning than the majority of other children of the same age; and/or has a disability which prevents or hinders them from making use of the sort of facilities generally provided for others of the same age.

3) For children aged two or more, special educational provision is educational provision that is additional to or different from that made generally for other children of the same age. For a child under two years of age, special educational provision means educational provision of any kind.

4) A child under compulsory school age has SEN if he or she is likely to have a learning difficulty or disability when they reach compulsory school age or would do so if special educational provision was not made for them.

5) A disability is defined in the Equality Act 2010 as ‘a physical or mental impairment which has a long-term and substantial adverse effect on their ability to carry out normal day-to-day activities’. ‘Long-term’ is defined as ‘a year or more’ and ‘substantial’ is defined as ‘more than minor or trivial’. This definition includes sensory impairments such as those affecting sight or hearing, and long-term health conditions such as asthma, diabetes, epilepsy, and cancer. Children with such conditions do not necessarily have SEN, but there is a significant overlap between disabled children and those with SEN. Where a disabled child requires special educational provision they are also be covered by the SEN definition.


The setting has regards to the statutory guidance set out in the Special Educational Needs and Disability Code of Practice: 0 to 25 years (2014). We have clear arrangements in place to support children with SEN and disabilities. We aim to:  

1) Recognise each child’s individual needs through gathering information from parents and others involved with the child on admission and through our procedures for observation and assessment

2) Ensure all staff understand their responsibilities to children with SEN and disabilities and have regard to the guidance given in the Special Educational Needs and Disability Code of Practice 2014

3) Plan, provide or help parents to obtain any additional help or support for any needs not being met by the universal service provided by the setting

4) Include all children and their families in our provision, making reasonable adjustments where needed

5) Provide well-informed and suitably trained practitioners to help support parents and children with special educational  needs and/or disabilities

6) Identify any emerging concerns that might suggest a child has special educational needs and/or disabilities at the earliest opportunity and plan for those needs through a range of strategies

7) Share any information received and assessments made by the setting with parents and support parents in seeking any help they or the child may require.

8) Seek any additional help needed including requesting an Education, Health and Care (EHC) Needs Assessment where the setting's own actions are not helping the child to make progress 

9) Work in partnership with parents and other agencies in order to meet the individual children's needs, including health services and the local authority, and seek advice, support and training where required

10) Monitor and review our practice and provision and, if necessary, make adjustments and seek specialist equipment and services if needed

11) Ensure that all children are treated as individuals/equals and are encouraged to take part in every aspect of the Pre-school day according to their individual needs and abilities

12) Ensure that gifted and talented children who learn more quickly are also supported

13) Encourage children to value and respect others

14) Challenge inappropriate attitudes and practices

15) Promote positive images and role models during play experiences of those with additional needs wherever possible

16) Celebrate diversity in all aspects of play and learning.


We will:

1) Develop and maintain a core team of staff who are experienced in the care of children with additional needs. Staff will be provided with specific training to help them make any special educational provision needed and meet the requirements of the Special Educational Needs and Disability Code of Practice 2014

2) Identify a member of staff to be our Special Educational Needs Co-ordinator (SENCO) and share their name with parents (see below for an explanation of their role)

3) Provide a statement showing how we provide for children with learning difficulties and/or disabilities and share this with staff, parents and other professionals

4) Ensure that the provision for children with learning difficulties and/or disabilities is the responsibility of all members of staff in the setting.

5) Ensure that our inclusive admissions practice includes equality of access and opportunity

6) Ensure that our physical environment is, as far as possible, suitable for children and adults with disabilities

7) Work closely with parents to create and maintain a positive partnership which supports their child(ren)

8) Provide differentiated activities to meet all individual needs and abilities to give a broad and balanced early learning environment for all children including those with learning difficulties and/or disabilities

9) Ensure that parents are consulted with and kept informed at all stages of the assessment, planning, provision and review of their child's care and education, including seeking any specialist advice

10) Ensure that children’s views are sought and listened to

11) Use a graduated approach (see explanation below) to identifying, assessing and responding to children who have emerging difficulties, suggesting they may have special educational needs or a disability that requires a different approach

12) When planning interventions and support, agree the outcomes and the expected impact on progress and a date for review

13) Hold review meetings with parents at the agreed times and agree any changes or adjustments to support

14) Seek any further advice or support needed including multi-agency approaches, working with our Area Senco and Education Phycologist and Early Support, requesting an Education, Health and Care (EHC) Needs Assessment where the nursery’s own actions are not helping the child make progress.

15) Liaise with other professionals involved with children with learning difficulties and/or disabilities and their families, including transfer arrangements to other settings and schools. We work closely with the next school or care setting and meet with them to discuss the child’s needs to ensure information exchange and continuity of care

16) Provide parents with information on sources of independent advice and support

17) Keep records of the assessment, planning, provision and review for children with learning difficulties and/or disabilities

18) Provide resources, in so far as we can (human and financial), to implement our SEN/disability policy

19) Ensure the privacy of children with learning difficulties and/or disabilities when intimate care is being provided

20) Provide in-service training for practitioners and volunteers

21) Raise awareness of any specialism the setting has to offer, e.g. Makaton trained staff

22) Ensure the effectiveness of our SEN/disability provision by collecting information from a range of sources e.g. assessment information, targeted plans and outcomes, staff and management meetings, parental and external agencies’ views, inspections and complaints. This information is collated, evaluated and reviewed annually

23) Provide a complaints procedure and make available to all parents in a format that meets their needs e.g. braille, audio, large print, additional languages

24) Monitor and review our policy annually. 

The role of the Special Education Needs Co-ordinator (SENCO)

The role of the SENCO is to provide a lead for staff in relation to SEN and disabilities and to make sure procedures are followed, appropriate records kept and parents are involved.  The child’s practitioner (key person) will normally remain responsible for working with the child on a daily basis and for planning and delivering an individualised programme. The particular responsibilities of our SENCO are:

1) ensuring all practitioners in the setting understand their responsibilities to children with SEN and the setting’s approach to identifying and meeting SEN

2) advising and supporting colleagues

3) ensuring parents are closely involved throughout and that their insights inform action taken by the setting

4) Liaising with professionals or agencies beyond the setting.

Graduated approach

In line with requirements of the Special Educational Needs and Disability Code of Practice, we take a graduated approach to working with children with emerging concerns and their families. This approach includes:

1) An analysis of the child’s needs including whether we should seek more specialist help from health, social services or other agencies

2) An agreement about the interventions and support needed and the expected impact on progress and a date for review

3) Implementation of the interventions or programmes agreed, including assessing the child’s response to the action taken

4) A review of the effectiveness of the support and its impact on the child’s progress by the key person, SENCO, the child’s parent(s) and the views of the child, including any agreed changes to outcomes and support

5) Revisiting this cycle of action in increasing detail and frequency including seeking further specialist help to secure good progress until the SENCO, key person, the child’s parent(s) and any other professionals involved agree intervention is no longer needed or decide to request an education, health and care needs assessment (see below).

Education, Health and Care (EHC) Needs Assessment and Plan

If the help given through the setting’s graduated approach is not sufficient to enable the child to make satisfactory progress, we may request, in consultation with the parents and any external agencies already involved, an assessment of the child’s needs by the local authority. This is called an Education, Health and Care (EHC) assessment. The assessment will decide whether a child needs an EHC assessment plan. This plan sets out in detail the education, health and social care support that is to be provided to a child who has SEND. The local authority will consult with parents and let them know the outcome of the assessment.

Early help assessment

If we believe a child and their family would benefit from support from more than one agency, for example, where a child may have difficulties linked to poor housing or difficult domestic circumstances, we may request or carry out an inter-agency assessment to get early help for the family. This early help assessment aims to ensure that early help services are co-ordinated and not delivered in a disjointed way.

Early Support

Where children have disabilities we may seek additional help and resources through the Early Support Programme which co-ordinates health, education and social care support for the parents and carers of disabled children from birth to adulthood.

We recognise that young children will experience many transitions in their early years; some of these planned and some unplanned. We are sensitive to the impact of such changes to children and this policy sets out the ways in which we support children going through these transitions.

Some examples of transitions that young children and babies may experience are:

1) Starting nursery 

2) Change of Keyworker

3) Starting school or moving nurseries

4) Family breakdowns

5) New siblings

6) Moving home

7) Death of a family member or close friend

8) Death of a family pet.

Staffs are trained to observe their key children and to be sensitive to any changes in their behaviour and personality. We respectfully ask that parents inform us of any changes in the home environment that may impact on their child so staff can be aware of the reasons behind any potential changes in the child’s behaviour.

Starting nursery

We recognise that starting nursery may be difficult for some children and their families. We have a settling in policy to support the child and their family.  

Starting school or moving childcare providers

Starting school is an important transition and some children may feel anxious or distressed. We will do all we can to facilitate a smooth move and minimise any potential stresses. This following process relates to children going to school. However wherever possible, we will adapt this process to support children moving to another childcare provider e.g. childminder or another nursery.

1) We provide a variety of resources that relate to the school, e.g. uniform to dress up in, a role play area set up as a school classroom, photographs of all the schools the children may attend. This will help the children to become familiar with this new concept and will aid the transition

2) We  invite school representatives into the nursery to introduce them to the children

3) Where possible we use other ways to support the transition to school, e.g. inviting previous children from the nursery who have moved on to school to come back and talk to the children about their school experiences

4) Where possible we plan visits to the school with the key person. Each key person will talk about the school with their key children who are due to move to school and discuss what they think may be different and what may be the same. They will talk through any concerns the child may have and initiate activities or group discussions relating to any issues to help children overcome these

5) We produce a comprehensive report on every child starting school to enable teachers to have a good understanding of every child received. This will include their interests, strengths and level of understanding and development in key areas. This will support continuity of care and early learning. 

Family breakdowns

We recognise that when parents separate it can be a difficult situation for all concerned. We will offer our support at this time and ensure we do all we can to support families and the child.

Moving home and new siblings

We recognise that both these events may have an impact on a child. Normally, parents will have advance notice of these changes and we ask parents to let us know about these events so we can support the child to be prepared. The key person will spend time talking to the child and providing activities that may help the child to act out any worries they have, e.g. through role play, stories and discussions. 


We recognise that this may be a very difficult time for children and their families and have a separate policy on bereavement which we follow to help us offer support to all concerned should this be required.

If parents feel that their child requires additional support because of any changes in their life, we ask that you speak to the nursery manager and the key person to enable this support to be put into place.

We will work with parents in providing quality care for their children.

1) All parents are welcome to visit the setting at any times to observe or join in the nursery activities. Parents are encouraged to take part in setting’s activities.

2) Parents can help celebrate festivals by cooking with the children or just spending time talking about their culture and festivals.

3) Parents have access to their child's record and are consulted in respect of the care given through discussion and questionnaires.

4) Information about setting activities and events is regularly distributed via a monthly newsletter.

5) Parents are able to view all the policies of the setting at any time.

6) We encourage parents to feedback to us through completing parent feedback forms and questionnaires of their first impressions of our setting, which is reviewed and taken on board.

7) Nursery outings/ social events are arranged for both parents, families and children.

What we do

1) We ask parents to try and establish a good relationship with the staff. Your child's key worker will give you regular feedback about your child's progress.

2) Parents of children under the age of three are given a daily feedback about their child's day.

3) Comprehensive written reports are given annually.

4) We hold open evening for parents. This gives parents an opportunity to discuss their child's progress and any concerns they may have with their child’s key workers.


We believe that children flourish best when they know how they and others are expected to behave. Children gain respect through interaction with caring adults who act as good role models, show them respect and value their individual personalities. The setting encourages and praises positive, caring and polite behaviour at all times in and provides an environment where children learn to respect themselves, other people and their surroundings.

Children need to have set boundaries of behaviour for their own safety and the safety of their peers. Within the setting we aim to set these boundaries in a way which helps the child to develop a sense of the significance of their own behaviour, both on their own environment and those around them.

We aim to:

1 ) Recognise the individuality of all our children and that some behaviours are normal in young children e.g. biting due to teething.

2) Encourage self-discipline, consideration for each other, our surroundings and property.

3) Encourage children to participate in a wide range of group activities to enable them to develop their social skills.

4) Ensure that all staff act as positive role models for children.

5) Encourage parents and other visitors to be positive role models and challenge any poor behaviour shown.

6) Work in partnership with parents by communicating openly.

7) Praise children and acknowledge their positive actions and attitudes, therefore ensuring that children see that we value and respect them.

8)  Encourage all staff working with children to accept their responsibility for implementing the goals in this policy and to be consistent.

9) Promote non-violence and encourage children to deal with conflict peacefully.

10) Provide a key person system enabling staff to build a strong and positive relationship with children and their families.

11) Provide activities and stories to help children learn about accepted behaviours, including opportunities for children to contribute to decisions about accepted behaviour where age/stage appropriate.

12) Have a named person who has overall responsibility for behaviour management.

 The named person for managing behaviour will:

1) Advise other staff on behaviour issues.

2) Along with each room leader will keep up to date with legislation and research.

3) Support changes to policies and procedures in the setting.

4) Access relevant sources of expertise where required and act as a central information source for all involved.

5) Attend regular external training events, and ensure all staff attend relevant in-house or external training for behaviour management. We keep a record of staff attendance at this training.

Our setting rules are concerned with safety and care and respect for each other. We keep the rules to a minimum and ensure that these are age and stage appropriate.  We regularly involve children in the process of setting rules to encourage cooperation and participation and ensure children gain understanding of the expectations of behaviour relevant to them as a unique child.

Children, who behave inappropriately by physically abusing another child or adult e.g. biting, or through verbal bullying, are helped to talk through their actions and apologise where appropriate. We make sure that the child who has been upset is comforted and the adult will confirm that the other child's behaviour is not acceptable. We always acknowledge when a child is feeling angry or upset and that it is the behaviour that is not acceptable.

When children behave in unacceptable ways:

1) We never use or threaten to use physical punishment/corporal punishment such as smacking or shaking.

 2) We only use physical intervention for the purpose of averting immediate danger or personal injury to any person (including the child) or to manage a child’s behaviour if absolutely necessary. We keep a record of any occasions where physical intervention is used  and inform parents on the same day, or as reasonably practicable.

3) We recognise that there may be times where children may have regular occasions where they lose control and may need individual techniques to restrain them. This will only be carried out by staff that have been appropriately trained to do so. Any restraints will only be done following recommended guidance and training and only with a signed agreement from parents on when to use it. We will complete an incident form following any restraints used and notify the parent.

4) We do not single out children or humiliate them in any way. Where children use unacceptable behaviour they will, wherever possible, be re-directed to alternative activities. Discussions with children will take place as to why their behaviour was not acceptable, respecting their level of understanding and maturity.

5) Staff will not raise their voices (other than to keep children safe).

6) In any case of misbehaviour, we always make it clear to the child or children in question, that it is the behaviour and not the child that is unwelcome.

7) We decide how to handle a particular type of behaviour depending on the child’s age, level of development and the circumstances surrounding the behaviour. This may involve asking the child to talk and think about what he/she has done. All staff support children in developing empathy and children will only be asked to apologise if they have developed strong empathy skills and have a good understanding of why saying sorry is appropriate.

8) We help staff to reflect on their own responses towards challenging behaviours to ensure that their reactions are appropriate.

9) We inform parents if their child’s behaviour is unkind to others or if their child has been upset. In all cases we deal with inappropriate behaviour in setting at the time. We may ask parents to meet with staff to discuss their child's behaviour, so that if there are any difficulties we can work together to ensure consistency between their home and the setting. In some cases we may request additional advice and support from other professionals, such as an educational psychologist.

10) We support children in developing non-aggressive strategies to enable them to express their feelings.

11) We keep confidential records on any inappropriate behaviour that has taken place. We inform parents and ask them to read and sign any incidents concerning their child.

12) We support all children to develop positive behaviour, and we make every effort to provide for their individual needs.

13) Through partnership with parents and formal observations, we make every effort to identify any behavioural concerns and the causes of that behaviour. From these observations and discussions we will implement an individual behaviour modification plan where a child’s behaviour involves aggressive actions towards other children and staff, for example hitting, kicking etc. The manager will complete risk assessments identifying any potential triggers or warning signs ensuring other children’s and staff’s safety at all times. In these instances we may remove a child  from an area until they have calmed down or distract them away with another activity.


Bullying takes many forms. It can be physical, verbal or emotional, but it is always a repeated behaviour that makes other people feel uncomfortable or threatened.  We acknowledge that any form of bullying is unacceptable and will be dealt with immediately while recognising that physical aggression is part of children’s development in their early years.

We recognise that children need their own time and space and that it is not always appropriate to expect a child to share. We believe it is important to acknowledge each child’s feelings and to help them understand how others might be feeling.

We encourage children to recognise that bullying, fighting, hurting and discriminatory comments are not acceptable behaviour. We want children to recognise that certain actions are right and that others are wrong.

At our setting, staffs follow the procedure below to enable them to deal with challenging behaviour:

1) Staff are encouraged to ensure that all children feel safe, happy and secure.

2) Staff are encouraged to recognise that active physical aggression in the early years is part of the child’s development and that it should be channelled in a positive way.

3) Children are helped to understand that using aggression to get things is inappropriate and they will be encouraged to resolve problems in other ways.

4) Our staff will intervene when they think a child is being bullied, however mild or harmless it may seem.

5) Staff will initiate games and activities with children when they feel play has become aggressive, both indoors or out.

6) Staff will discuss any instance of bullying fully with the parents of all involved to look for a consistent resolution to the behaviour.

7) If any parent has a concern about their child, a member of staff will be available to discuss those concerns. It is only through co-operation that we can ensure our

8) children feel confident and secure in their environment, both at home and in the setting.

9) All concerns will be treated in the strictest confidence.

10) By positively promoting good behaviour, valuing co-operation and a caring attitude, we hope to ensure that children will develop as responsible members of society.

With the implementation of the General Data Protection Regulation (GDPR) on Friday 25th May 2018 we would just like to make you aware of the following:

Privacy Notice - Our Privacy Notice has now been updated to reflect all of the new changes in legislation. This also contains information on what we do with your data and how you can access it. To find out more you can read our Privacy Policy at our settings.


We acknowledge that we are in a unique position to observe any changes in a child's behaviour or appearance which could alert us to safeguarding concerns about their well-being.

This is especially important in children who are unable to communicate through spoken language e.g. babies, very young children and children with SEND.

We are therefore are guided by the following key principles;

• All children have the right to be safe and should be protected from all forms of abuse and neglect.

• Safeguarding children is everyone's responsibility.

• It is better to help children as early as possible before issues escalate and become more damaging.

• Children and families are best supported and protected when there is a coordinated response from all agencies.

As part of our ongoing commitment to safeguarding children in our care we will ensure that this policy is readily available for professionals, parents and partners, to access website www.risingstarspreschool.co.uk login page, Bright HR App, nursery office and reception board. We will ensure that parents are also given access to the policy prior to children attending the setting and following each update.

We recognise that we as individuals

• Are responsible for safeguarding.

• Must be able to identify the signs and symptoms of abuse.

• Must be able to identify concerns (Early Help / Child in Need / Child Protection / Allegations Against Professionals).

• Must be familiar with internal reporting procedures and processes (reporting safeguarding concerns to DSLs, and   allegations only to Proprietor/similar).

• Must refer concerns to children’s social care in the absence of Designated Safeguarding Leads (DSL).

• Must ensure that all safeguarding concerns are shared promptly with DSLs.

• Must be able to challenge professional safeguarding decisions internally/ externally with other agencies.

• Must refer/ escalate a case if we disagree with the DSL not to refer, with respect and transparency.

• Must be able to whistle blow when required.

In addition, we are also aware as individuals regardless of where we work within our setting that we are responsible for reading and reviewing the safeguarding policies of Rising Stars Romford. Overall responsibility for compliance with statutory safeguarding requirements lies collectively with the Managing Directors, however one will be nominated as having the lead responsibility for Safeguarding.

We have a Designated Safeguarding Lead (DSL) Stephanie Charalambous (telephone 07540249367) who has a specific operational responsibility for implementing the organisations safeguarding and child protection policies and procedures. In the event that Stephanie Charalambous is unavailable, to ensure safeguarding matters are dealt with promptly Nicole Ruse Deputy DSL will be available to cover the DSL duties.


We are extremely lucky to have a superb Nursery Chef who cooks all of the children’s food from fresh on a daily basis. Our menus incorporate dishes from around the world and our chef likes to experiment to encourage the children to try new foods. Our menus alter between a Summer and Winter menu and both run on a 4 weekly rota. We will review our menus regularly to ensure the children are always provided with the best nutritious meals.

Our Nursery Chef Arzina -

"I have always had a passion and talent for cooking, ever since I was 13 in secondary school, I chose to do Food Tech and I had decided to pursue a career in this field. I am a native Mauritian, since I come from such a diverse nation, I am able to speak English, Mauritian Creole, French, Urdu and Hindi. I come from a multicultural background which produces a diversity of cuisine.

As I adore cooking I look for new recipes to try out from time to time from cookbooks, TV shows and videos online and due to this I love to travel around the world and try different cuisine with my family. My favourite countries to visit was Malaysia due to diversity of flavours in their cuisine.

I have just recently grown an appreciation for gardening and like to plant my own flowers, fruits and vegetables in my very own garden."

Taken from NHS government guidelines:

From brushing their first tooth to their first trip to the dentist, here's how to take care of your children's teeth.

A regular teeth-cleaning routine is essential for good dental health. Follow these tips and you can help keep your kids' teeth decay-free.

Toothbrushing tips 

It's important to use a fluoride toothpaste, as this helps prevent and control tooth decay.

Children aged up to 3 years

Start brushing your baby's teeth as soon as the first milk tooth breaks through (usually at around 6 months, but it can be earlier or later).

Parents or carers should brush or supervise toothbrushing.

Brush teeth twice daily for about 2 minutes with fluoride toothpaste.

Brush last thing at night before bed and on 1 other occasion.

Use children's fluoride toothpaste containing no less than 1,000ppm of fluoride (check label) or family toothpaste containing between 1,350ppm and 1,500ppm fluoride.

Use only a smear of toothpaste.

Make sure children don't eat or lick toothpaste from the tube.

Children aged 3 to 6 years

Brush at least twice daily for about 2 minutes with fluoride toothpaste.

Brush last thing at night before bed and at least on 1 other occasion.

Brushing should be supervised by a parent or carer.

Use children's fluoride toothpaste containing no less than 1,000ppm of fluoride (check label) or family toothpaste containing between 1,350ppm and 1,500ppm fluoride.

Use only a pea-sized amount of toothpaste.

Spit out after brushing and don't rinse – if you rinse, the fluoride won't work as well.

How to help children brush their teeth properly

Guide your child's hand so they can feel the correct movement.

Use a mirror to help your child see exactly where the brush is cleaning their teeth.

Make tooth brushing as fun as possible by using an egg timer to time it for about 2 minutes.

Don't let children run around with a toothbrush in their mouth, as they may have an accident and hurt themselves.

Taking your child to the dentist

NHS dental care for children is free.

Take your child to the dentist when their first milk teeth appear. This is so they become familiar with the environment and get to know the dentist. The dentist can advise you on how to prevent decay and identify any oral health problems at an early stage. Just opening up the child's mouth for the dentist to take a look at is useful practise for the future. 

When you visit the dentist, be positive about it and make the trip fun. This will stop your child worrying about future visits.

Take your child for regular dental check ups as advised by the dentist. 

The Nearest dentists to us are

Western Road Dental Practice 97 WESTERN ROAD, ROMFORD, RM1 3LS

IORA Dental Health Unit H9-H10 The liberty, Romford RM1 3RL



At Rising Stars Romford we use a fantastic online system called Tapestry to record and store all our daily observations and assessments relating to each child. 

The observations are made using photos and videos to show the learning that has being taking place and each observation is assessed and linked to learning objectives; this allows our parents to see what skill their child is developing and where they are at chronologically in their learning.

This is a safe and secure system and one that enables parents and carers to access their child’s learning journey at anytime, anywhere from a handy free app or website; families with relations in other countries have found this an invaluable way of sharing their child’s learning journey with distant loved ones.

Parents can enjoy looking at the observations with their child and can talk about the activities together at home. Parents can also comment on observations and even post their own adventures or wow moments into the Learning Journal to share with the nursery staff. This two way sharing of your child’s achievements, next steps and experiences is absolutely vital to providing the very best care and early education. This means that the parent partnership is strong as staff are able to build upon experiences and skills shared from parents at home much more readily within the setting via Tapestry.

The staff and our parents absolutely love Tapestry and we are sure that you will too.

Nursery life will feel different and this is expected to be for a while but we have adjusted to this new environment and commenced training our staff with fresher inductions which include the latest Covid 19 operational procedures.

Importance of Hand Washing -  Good hygiene and handwashing is essential and very important. We will carry on teaching all of our children the importance of hand washing. We will be using lots of fun experiences to teach them through singing, stories and understanding when they need to wash their hands for example before meal times, after using the bathroom, coming in from the garden

Coronavirus Risk Assessment - We have carried out a comprehensive and thorough risk assessment as required by government due to coronavirus. Ensuring that all of our children's and staff health and well being is our focus during the return to nursery.  Please login into our Parental Login on our website to view Coronavirus Risk Assessment.

Infection Control -  We follow strict infection control policy and procedures in all of our settings.  Please login into our Parental Login on our website to view our policies and procedures pages to view our updates due to the coronavirus. 

Safe Distancing in Nursery - We have implemented new systems for families when dropping off and collecting their children. We have made changes to our indoor and outdoor environments to keep children and staff within a safe distance of each other. Please view our short video on facebook.

The following guidance is from the NHS:

Check if you or your child has coronavirus symptoms

If you have any of the main symptoms of coronavirus (COVID-19), get a test as soon as possible. Stay at home until you get the result.

Main symptoms

The main symptoms of coronavirus are:

a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least 1 of these symptoms.

What to do if you have symptoms

If you have any of the main symptoms of coronavirus:

Get a test to check if you have coronavirus as soon as possible.

Stay at home and do not have visitors until you get your test result – only leave your home to have a test.

Anyone you live with, and anyone in your support bubble, must also stay at home until you get your result.

Get a test to check if you have coronavirus

Urgent advice:Use the NHS 111 online coronavirus service if:

you're worried about your symptoms

you're not sure what to do

Use the NHS 111 online coronavirus service

Call 111 if you cannot get help online. Do not go to places like a GP surgery, hospital or pharmacy.

Babies and children

Call 111 if you're worried about a baby or child under 5.

If your child seems very unwell, is getting worse or you think there's something seriously wrong, call 999.


We aim to offer a wide range of exciting and engaging learning opportuneness to help develop children’s foundation skills. In any situation where are a number of children working and playing together there are risks but there are also benefits.

We take the health and safety of children very seriously by considering the potential risks and the benefits and through discussion we can decide if the risks can be managed appropriately and that the benefits are valid, reasonable, and productive in children’s learning.

Toileting, first aid, and safeguarding are covered in our policies procedures as available on website for parents and Bright HR app for staff. Trips are covered separately using our risk assessment forms. All risk assessments are reviewed yearly to ensure they are up to date and relevant however, an assessment will be made available if there is an accident or an area of the environment is adapted or changed in any significant way.


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